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Terms and Conditions

These terms are between you and Tai O Heritage Hotel (“Hotel”) (the “Terms”). These Terms set out how you may make Reservations (as defined below) and also set out your responsibilities during your stay, arrangements for payments, cancellation terms and limitations on the liability of the Tai O Heritage Hotel. Guests must read and agree to these Terms prior to making a Reservation.

 

Reservations

 

Booking

These terms apply to all reservations at the Hotel for accommodation or venue hire, whether made online at  www.taioheritagehotel.com or made by telephone or in person (“Reservations”)

To maintain the integrity and service quality of our booking system, Reservations are accepted on a first-come, first-served basis. All Reservations are subject to availability, are taken at the discretion of the Hotel and are not transferrable. All Reservations are conditional on your providing us with your credit card details for pre-authorisation for charges of the credit card and to hold a deposit for you Reservation.

At the time of making a Reservation, you may make a request with respect to room location, room type, particular facility or particular view, and so forth. While we will make every effort to accommodate your request, such requests are not guaranteed.

For booking 3 rooms or more: If the booking is made 30 days in advance, full payment is required within 48 hours after making reservation; If the booking is made within 30 days before the arrival date, full payment is required at the time of reservation. There will be no refund, modification or cancellation.

 

Cancellation

If you need to cancel a Reservation for accommodation, please inform us at least 7 days in advance to avoid an extra charge. A “No-show” (being a guest who fails to check-in to the Hotel according to a Reservation for accommodation)(“No-show”) or Reservations for accommodation cancelled less than 7 days prior to 18:00 Hong Kong time on day of arrival is liable to cost of the first night’s accommodation charge.

 

For “No-shows”, we reserve the right to cancel the remainder of the Reservation for accommodation.

 

Weather Arrangement

With the announcement of a black rainstorm warning, the hoisting of typhoon signal No. 8 by the Hong Kong Observatory and adverse weather conditions in Tai O, reported by Tai O Heritage Hotel staff (typhoon signal no.3 or a red rainstorm warning) on day of arrival, guests would be allowed to postpone the reservation in accordance to the availability of the Tai O Heritage Hotel, with prior notification and approval.

 

Guests who do not receive the notification and approval of reservation postponement should contact the Tai O Heritage Hotel. Cancellation of transportation (Ferry and Shuttle Bus Service) to Tai O can be expected depending on the weather conditions. We strongly advise you to check the latest weather conditions at the Hong Kong Observatory website before departure for Tai O.

 

Tai O Heritage Hotel reserves the right to amend, cancel, or postpone services due to weather, road conditions and/or at their own discretion.

 

Charges

Rates for accommodation at the Hotel are available here www.taioheritagehotel.com. Rates for venue hire at the Hotel are available on request.

 

All quoted rates for accommodation are applicable to two adults and are quoted per room, per night. We welcome family visits. One child aged 11 or below can stay free of charge when travelling with adults, provided that they do not require additional bedding. Additional charges will be imposed for extra bedding, breakfast and tours. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion.

 

All charges incurred by you during your stay with us (“Charges”) must be settled by you, prior to your departure from the Hotel. You are deemed to have authorised the settling of all outstanding Charges which can be processed by the Hotel using any credit card details held on file.

 

Check In and Check Out

Check-in and check-out times are 15:00 Hong Kong time and 12:00 Hong Kong time respectively. The access and vacate times for all other services will be specified in the Service Directory inside the room.

 

House Rules

Special rules may be made by us from time to time about conservation and protection of the Hotel building. To make this the most pleasant visit for you and the others, it is greatly appreciated if you can co-operate with us in conserving this unique heritage building and to observe the guidelines / rules of usage that may be issued by us from time to time.

 

No Pets

Since Tai O Heritage Hotel is a Grade II historical building, pets must not be brought into the Hotel.

 

Smoke-free

Smoking is not allowed inside the Hotel. Smoking inside the building may activate our smoke alarms and will incur a fine.

 

Photography

Non-commercial photography is welcomed for our building exterior. Consent must be obtained for commercial, media and wedding photography. For safety reasons, please avoid the use of tripods.

 

Accessibility

 

Public Viewing

To encourage the community to have a taste of the renovated Tai O Heritage Hotel, formerly known as the Tai O Police Station, public areas of the Hotel, the Hotel restaurant and the Heritage Interpretation Centre are open from 11:00 to 18:00 for public viewing. Guests’ privacy and comfort are always our top priority. In addition, guided tours of the Hotel will be held at 15:00 and 16:00 daily. Guests may close the window blinds during that period for privacy’s sake. We appreciate your co-operation and apologize for any inconvenience that this may cause.

 

Barrier-free Access

Wheelchairs are available for loan, free of charge, at the front desk. Elevators are also available in the Hotel for your convenience.

 

All public areas of the Hotel, the Hotel restaurant, and the Heritage Interpretation Centre are wheelchair accessible.

 

Venue Rentals

The Hotel is a Grade II historical building that can house corporate and private functions that are deemed to be appropriate to the nature and standing of the hotel. In order to confirm your Reservation for venue hire, please note the following:

 

Deposits

Deposits must be received prior to the event. We reserve the right to release the venue if a deposit is not received by this deadline.

 

Attendance

Please confirm the number of guests attending the event at the time of paying the Deposit so we may prepare ahead of time for your needs.

 

Price Variations

In the event of circumstances beyond our control (e.g. increase in tax rate) we may adjust the prices quoted as needed.

 

Finishing Times

We value your stay and would love you to extend your stay with us. However, in the event that your event continues for longer than the booking period, we cannot guarantee an extension of the booking period in case your requested times have been previously reserved by another guest.

 

Cancellation

If you are unable to honour your contractual obligations and cancel all or part of the Reservation for venue hire, we reserve the right to charge a cancellation fee in the amount of your deposit.

 

Special Conditions

The safety and comfort of our guests are our top priorities. In the event of black rainstorm warning, the hoisting of the number 8 typhoon signal or adverse weather conditions, events/activities will have to be cancelled and will not be refunded.

 

Entertainment

We are pleased to accept reasonable sources of entertainment from third parties, but we will not be responsible for the actions of any third parties. This is to be confirmed at the time of making a Reservation for venue hire.

 

All entertainment must provide their own equipment and accept full responsibility for same.

 

Food & Beverages

We provide a diverse selection of drinks. However, we do accommodate if you would like to bring your own drinks. We reserve the right to charge you an additional corkage fee/bottle opening fee.

 

External food is not allowed, with the exception of wedding cakes or other specialty cakes. We reserve the right to charge a cake handling fee.

 

Noise Level

We wish to provide the most serene environment for our guests. Thus, we expect minimum noises be made during events. We reserve the right to request you to keep noise levels at a minimum and you agree to co-operate with our instructions.

 

Legal Statutes

As required by law, we must comply with all relevant statutes and therefore we ask our guests not to act in such a way as would put us in breach of any laws and regulations. In particular, guests are reminded to maintain free access to fire exits at all times and not to interfere with or obstruct any fire equipment.

 

Force Majeure

We cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

 

Amendments to these Terms

We may update these Terms at any time in our sole discretion by providing you with notice of the updated Terms. Following our notification to you of any updates to these Terms, by continuing to access and use our website, you agree to be bound by the updated version of these Terms.